Responsible Gambling

At Jackpot Village, we believe that your gaming experience should always be enjoyable, entertaining, and, most importantly, safe. We are fully committed to providing a responsible gambling environment for all our players in the United Kingdom. Gambling should be viewed as a form of entertainment, never as a way to generate income or solve financial difficulties.

We understand that for some, maintaining control can be challenging. We are here to support you with a comprehensive suite of tools, resources, and expert guidance to help you stay in charge of your play.

Our Commitment to You

As a casino licensed and regulated by the United Kingdom Gambling Commission (UKGC), we adhere to the highest standards of player protection. Our commitment to responsible gaming is woven into the fabric of our platform. We actively monitor activity to identify potential signs of gambling harm and provide you with the means to manage your own behaviour.

We encourage you to pause and reflect on your relationship with gambling regularly. Ask yourself:

  • Am I playing for fun, or because I feel I have to?
  • Am I chasing losses in an attempt to win back money?
  • Is my gambling impacting my personal relationships, work, or physical health?
  • Am I spending more time or money than I originally planned?

If you ever feel that gambling is no longer a positive activity for you, we are here to help you take the necessary steps to regain control.

Tools to Manage Your Play

We provide a variety of customisable account settings designed to empower you to set clear boundaries. You can manage these settings directly through your account dashboard or by contacting our dedicated support team.

Deposit Limits

Setting a deposit limit is one of the most effective ways to manage your spending. You can set daily, weekly, or monthly limits on the amount of money you deposit into your account. Once your limit is reached, you will be unable to make further deposits until the designated time period has expired. We encourage you to set a limit that reflects your personal budget and what you can afford to lose.

Reality Checks

Time can pass quickly when you are immersed in your favourite games. To help you stay mindful of your session length, we provide "Reality Check" reminders. These alerts will appear at set intervals (e.g, every 60 minutes) to inform you of how long you have been logged in and your current net position. This provides a natural pause to consider whether you would like to continue playing or step away.

Cooling-Off Periods

If you feel you need a brief break from gambling, you can initiate a cooling-off period. This allows you to temporarily suspend your account for a specific timeframe, ranging from 24 hours to up to six weeks. During this time, you will not be able to log in or access your account, and we will ensure you do not receive any marketing communications from us.

Self-Exclusion

If you believe you are experiencing difficulties controlling your gambling, or if you simply wish to stop for a longer duration, we offer a formal self-exclusion facility. This allows you to block access to your Jackpot Village account for a period ranging from six months to five years.

During a self-exclusion period:

  • You will be unable to access your account for any reason.
  • We will make every reasonable effort to prevent you from opening a new account.
  • We will ensure you are removed from all marketing databases and receive no further promotional material.
  • We will return any remaining funds in your account to you.

National Support and Help Organisations

If you find that your gambling is causing you distress or financial worry, you are not alone. There is free, confidential, and professional support available to you in the United Kingdom. We strongly recommend reaching out to these specialised organisations if you feel overwhelmed.

National Gambling Helpline

The National Gambling Helpline provides free, 24/7 confidential support for anyone experiencing gambling-related harm in the UK.

  • Phone: 0808 8020 133.
  • Website: You can access live chat and further resources at the GamCare website.

GamCare is the leading provider of information, advice, and support for anyone affected by gambling. They offer one-to-one therapy, group sessions, and an extensive online community where you can connect with others in a safe, non-judgmental environment.

GAMSTOP

For those seeking to restrict their online gambling activities across the board, we encourage you to register with GAMSTOP. This is a free, independent service that enables you to put controls in place to restrict your online gambling activities across all UK-licensed gambling sites. Once registered, you will be prevented from logging into or using gambling websites and apps run by companies licensed in Great Britain for a period of your choosing.

Other Helpful Resources

  • Gordon Moody: Provides intensive, residential treatment programmes for those severely affected by gambling addiction.
  • Gamblers Anonymous (UK): Offers a network of local support groups where individuals can share their experiences and support one another in recovery.
  • StepChange Debt Charity: If your gambling has led to financial difficulties, StepChange provides free, impartial debt advice to help you get your finances back on track.

Protecting Minors

At Jackpot Village, we have zero tolerance for underage gambling. It is illegal for anyone under the age of 18 to participate in gambling activities. We employ rigorous age-verification processes to ensure that all our customers are of legal age.

We also encourage parents and guardians to take active steps to supervise internet usage and prevent minors from accessing gambling platforms. If you share your computer or device with anyone under the age of 18, we recommend using web-filtering software to restrict access to gambling websites.

Keeping Your Account Secure

Part of responsible gaming is maintaining the security of your account. Never share your username, password, or financial details with anyone else. Always log out of your account when you finish your session, particularly if you are using a shared device. If you suspect that someone else has accessed your account, please contact our support team immediately so that we can take the necessary security measures.

Our Responsibility to You

We take our social responsibility seriously. Our staff receive regular training on how to identify the signs of problem gambling and how to intervene effectively and empathetically. We are here to ensure that your experience with Jackpot Village remains a safe and sustainable form of entertainment.

If you ever feel concerned about your own behaviour, or if you are worried about a friend or family member, please do not hesitate to contact us or one of the support organisations mentioned above. Your well-being is our highest priority, and there is no shame in asking for help. Taking the first step to speak to someone can make all the difference.